Checking the Request Inbox

The Request Inbox is available for Business Service Administrators and contains all access requests to services you manage. The Request Inbox only displays access requests for users other than yourself; your own requests are only visible on the Request Status page. The page lists the following information:

• Request ID

• Date Submitted

• Last Name

• First Name

• Business Name

• Business Location

• Business Service

• Status

NOTE: Requests are automatically denied if they are not approved or denied manually within 25 days of the access request.

To manage a request:

1. Go to the Business Customer Gateway on usps.com and log on.

2. Click Request Inbox.

3. Click the last name of the individual making the request for access. The Request Details page opens. Here you can view information about the requester, what they are requesting, and information about the business.

4. Approve or deny users as appropriate:

   • To approve a user, select the check box next to their name, then click Approve. Click Confirm.

   • To deny a user's access request, select the check box next to their name, then click Deny. Click Confirm.

   • To exit without approving or denying a request, click Return to Queue.

   Multiple users can be approved or denied at the same time.

To perform other functions, click the link at the top of the page.